Welcome to TC Clinical Services ("TC Clinical," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website located at www.tc-clinicalservices.com (the "Website") and any services, information, or communications provided through the Website or by contacting TC Clinical directly (collectively, the "Services").
By accessing our Website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use our Website or Services.
TC Clinical Services provides:
We connect patients with chronic, non-healing wounds to a network of board-certified specialists including plastic surgeons, Mohs-trained dermatologists, general surgeons, foot and ankle orthopedists, podiatrists, vascular specialists, and other wound care certified clinicians.
Through our network of specialists, patients may receive advanced wound care treatments including amnion placental allografts, blood-derived growth factor therapies, and other biologics and wound care products.
We offer access to PONS (Portable Neuromodulation Stimulator) Therapy, a rehabilitation technology for patients 25 years and older experiencing walking and balance difficulties due to neurological conditions.
We facilitate communication between referring providers, patients, and specialists to ensure coordinated care and optimal patient outcomes.
Important:
TC Clinical is a healthcare coordination and specialist placement service. The actual medical treatment you receive is provided by independent healthcare providers in our network, each of whom is independently licensed and responsible for the care they provide.
You must be at least 18 years of age to use our Website and Services independently. If you are between 13 and 18 years of age, you may only use our Website and Services with the involvement of a parent or legal guardian.
PONS Therapy services are available only to patients 25 years of age and older.
Our Services are currently available to patients in the United States. Specific services may be limited by geographic availability of our network providers.
Many of our services are covered by Medicare, Medicare Advantage, and commercial insurance plans. Eligibility for coverage depends on your specific insurance plan, medical necessity, and other factors. We make no guarantee of insurance coverage for any specific service.
The information provided on our Website, including but not limited to descriptions of wound care treatments, PONS Therapy, and specialist services, is for general informational and educational purposes only. This information:
Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition, treatment options, or your health. Never disregard professional medical advice or delay seeking it because of something you have read on our Website.
While we strive to connect patients with highly qualified specialists and advanced treatments, we cannot and do not guarantee any specific medical outcomes. Healing times, treatment effectiveness, and results vary based on individual patient factors including:
Statistics and outcomes data presented on our Website (such as "25% faster healing") represent averages and may not reflect the results you will experience.
All decisions regarding your medical treatment are made between you and your treating healthcare provider. TC Clinical facilitates connections to specialists but does not make treatment decisions, prescribe medications, or provide direct medical care.
Visiting our Website, reading our content, or submitting an inquiry through our contact forms does not create a doctor-patient, provider-patient, or therapeutic relationship between you and TC Clinical or any healthcare provider.
Initial communications with TC Clinical staff regarding your wound or mobility challenges are for the purpose of assessing whether our Services may be appropriate for you and facilitating a referral to a specialist. These communications do not constitute medical advice or treatment.
A doctor-patient relationship is established only when you are formally accepted as a patient by a healthcare provider in our network and that provider agrees to provide treatment. Each specialist in our network maintains their own policies regarding patient acceptance and the establishment of care relationships.
Our Services are not intended for medical emergencies. If you are experiencing a medical emergency, including but not limited to:
CALL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM IMMEDIATELY
Do not use our Website or contact forms to report emergencies.
If you have an urgent but non-emergency wound care need, contact your primary care physician or visit an urgent care facility. Our specialist matching services are designed for scheduled, coordinated care—not urgent or same-day treatment.
You agree to provide accurate, current, and complete information when:
Providing false, misleading, or incomplete information may affect your care and could result in denial of services.
If you receive services through our network, you agree to:
You are responsible for:
While we assist with insurance verification and billing, you remain ultimately responsible for payment obligations related to your care.
You agree to use our Website and Services only for lawful purposes and in accordance with these Terms. You agree not to:
We strive to provide accurate and up-to-date information on our Website. However, we do not warrant that:
Information about treatments, products, and therapies on our Website is general in nature. Specific treatment options, availability, and appropriateness depend on individual circumstances and should be discussed with a qualified healthcare provider.
Information about Medicare, Medicare Advantage, and insurance coverage is provided for general guidance only. Coverage varies by plan, and we cannot guarantee that any specific treatment will be covered by your insurance. Always verify coverage with your insurance provider.
We reserve the right to modify, update, or remove any content on our Website at any time without notice.
All content on our Website, including but not limited to:
is the property of TC Clinical Services or our licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website for personal, non-commercial purposes in accordance with these Terms.
You may not:
If you submit any content to us (such as testimonials, feedback, or communications), you grant TC Clinical a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, and display such content for any business purpose, subject to our Privacy Policy regarding personal and health information.
When using our Website, you agree NOT to:
If we provide you with any account credentials or access to secure areas, you are responsible for:
We reserve the right, but are not obligated, to monitor use of our Website and to investigate any suspected violations of these Terms.
Our Website may contain links to third-party websites, including but not limited to:
These links are provided for convenience only. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites.
Our Services may involve third-party providers, including:
Each third party operates under their own terms and policies. Your interactions with third parties are governed by their respective terms, not these Terms.
The healthcare providers in our network are independent practitioners, not employees or agents of TC Clinical. Each provider:
TC Clinical facilitates connections but does not control or supervise the medical care provided by network specialists.
Your use of our Website and Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal and health information. By using our Services, you consent to the practices described in our Privacy Policy.
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and protect your Protected Health Information (PHI) as described in our Privacy Policy and Notice of Privacy Practices.
By providing your contact information and using our Services, you consent to receive communications from TC Clinical regarding:
You may opt out of non-essential communications as described in our Privacy Policy.
While we implement appropriate security measures to protect your information, no internet transmission is completely secure. You acknowledge that you provide information at your own risk.
OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, TC CLINICAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
WE DO NOT WARRANT OR GUARANTEE ANY SPECIFIC MEDICAL OUTCOMES, HEALING TIMES, OR TREATMENT RESULTS. Healthcare outcomes depend on many factors beyond our control.
WE DO NOT WARRANT THE QUALITY, ACCURACY, OR OUTCOMES OF MEDICAL SERVICES PROVIDED BY HEALTHCARE PROVIDERS IN OUR NETWORK. Each provider is independently responsible for the care they deliver.
Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions may not apply to you, and you may have additional rights under Texas law.
TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW, TC CLINICAL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY:
THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR WEBSITE OR SERVICES EXCEED THE GREATER OF:
Texas law does not allow limitations on liability for personal injury, death caused by negligence, or certain other damages. In such cases, our liability is limited to the maximum extent permitted by Texas law.
TC CLINICAL IS NOT RESPONSIBLE FOR MEDICAL MALPRACTICE OR NEGLIGENCE BY HEALTHCARE PROVIDERS IN OUR NETWORK. Each healthcare provider is independently licensed and solely responsible for their own professional conduct. Claims related to medical treatment should be directed to the treating provider and are subject to the Texas Medical Liability Act (Chapter 74, Texas Civil Practice and Remedies Code).
You agree to indemnify, defend, and hold harmless TC Clinical, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of any such claim.
Before initiating any formal dispute resolution, you agree to first contact TC Clinical and attempt to resolve any dispute informally. Many concerns can be resolved quickly through direct communication.
Contact for Dispute Resolution:
These Terms and any disputes arising from or related to these Terms or your use of our Website or Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
You agree that any legal action or proceeding arising from or related to these Terms shall be brought exclusively in the state or federal courts located in Bexar County, Texas. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.
TO THE EXTENT PERMITTED BY TEXAS LAW, YOU AND TC CLINICAL WAIVE ANY RIGHT TO A JURY TRIAL IN ANY ACTION OR PROCEEDING ARISING FROM OR RELATED TO THESE TERMS.
Any claim or cause of action arising from or related to your use of our Website or Services must be filed within two (2) years after such claim or cause of action arose, or within such shorter period as may be required by Texas law, or it shall be forever barred.
Nothing in these Terms shall limit any rights you may have under the Texas Deceptive Trade Practices-Consumer Protection Act (DTPA) or other Texas consumer protection laws that cannot be waived by contract.
We reserve the right to:
We may exercise these rights without prior notice and without liability to you.
We may terminate or suspend your access for:
Upon termination:
You may stop using our Website and Services at any time. If you are receiving ongoing care through our network, please follow appropriate procedures to ensure continuity of care.
We reserve the right to modify these Terms at any time at our sole discretion. When we make material changes, we will:
Your continued use of our Website or Services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Website and Services.
We encourage you to review these Terms periodically to stay informed of any changes.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.
You agree to comply with all applicable federal, state, and local laws and regulations in your use of our Website and Services, including all applicable Texas state laws and regulations governing healthcare services.
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction in Texas:
These Terms, together with our Privacy Policy and any other legal notices or agreements published on our Website, constitute the entire agreement between you and TC Clinical regarding your use of our Website and Services.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of TC Clinical.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
These Terms are for the benefit of you and TC Clinical only. There are no third-party beneficiaries, except that our officers, directors, employees, agents, and affiliates are intended third-party beneficiaries of the limitation of liability and indemnification provisions.
If you have any questions about these Terms of Service, please contact us:
TC Clinical Services
24702 Alamosa Falls
San Antonio, TX 78255
Monday – Friday, 9:00 AM – 5:00 PM Central Time
By using TC Clinical's Website or Services, you acknowledge that:
You have read and understand these Terms of Service
You agree to be bound by these Terms
You are at least 18 years of age or have parental/guardian consent
You have read and agree to our Privacy Policy
You understand that these Terms affect your legal rights